tag:blogger.com,1999:blog-8354839161325888869.post1502940099226447478..comments2023-09-26T06:15:02.187-04:00Comments on KM Space: Stories From Client-Facing Knowledge Management ImplementersDoug Corneliushttp://www.blogger.com/profile/13599519275050428569noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-8354839161325888869.post-86938560613937744162007-08-22T22:30:00.000-04:002007-08-22T22:30:00.000-04:00Andrew - I agree that the US firms are less adapti...Andrew - I agree that the US firms are less adaptive to non-traditional delivery of services than Anglo- Australian.<BR/><BR/>It part it comes from the US lookig to technology to deliver the results and the Anglo-Australian being more willing to devote people to the tasks.Doug Corneliushttps://www.blogger.com/profile/13599519275050428569noreply@blogger.comtag:blogger.com,1999:blog-8354839161325888869.post-36056111757789199042007-08-21T20:41:00.000-04:002007-08-21T20:41:00.000-04:00These examples reinforce the notion that, in gener...These examples reinforce the notion that, in general, Anglo-Australian firms (with their higher proportion of non-billable practice support lawyers) are better placed than their US counterparts to support client-facing KM initiatives.<BR/><BR/>That said, the Littler example supports my recent experience working with some US law firms that have acknowledged that providing clients with tailored, value-added services can be beneficial for the firm (by, for example, increasing client satisfaction and retention).Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8354839161325888869.post-78041272640974015342007-08-21T01:39:00.000-04:002007-08-21T01:39:00.000-04:00Interesting post....Interesting post....Anonymousnoreply@blogger.com