Bain & Company released the 11th edition of their Management Tools and Trends Study. Among the top ten "most used" tools was knowledge management (for the first time). Knowledge management had been in the bottom 5 for satisfaction for the last ten years. From 1996 to 2006 it moved from 28% to 69% usage average, with the highest coming from Asia and the lowest in Latin America.
Executives Are Taking a Hard Look at Soft Issues, According to Global Management Study by Bain & Company