As reported in The Lawyer . com, the Eversheds has grabbed a big chunk of legal work from Tyco. It sounds like the key to getting the work was putting an electronic approval process in place. Using their Global Account Management System (GAMS), which requires the lawyer at Eversheds to fill out a quick form in GAMS before starting a new project for Tyco. Then, the general counsel signs-off on the work before the lawyer starts work.
It looks like integrating the law firm's technology and integrating the law firm's business process with the client's technology and business process can get work for law firms. Sounds like a great case for law firm knowledge management.