Where does knowledge management fit in this climate for law firms?
Two articles address this topic in the January issue of KIM Legal magazine. Karen Battersby in: More Than Just An Overhead and Toby Brown of Fulbright and Jaworski in: Doom and Gloom, or Time to Prosper? both look ahead to the challenges.
- The efficiency gains from KM should be welcomed when clients are more likely to challenge every item on the bill.
- With layoffs (whether formal or performance-based) it is important to transfer the knowledge from individual lawyers to teams of lawyers.
- KM can allow senior lawyers to delegate more to junior lawyers, allowing the senior lawyers to focus on client relationships.
- Use KM to increase the level of client service.
- With extra capacity is some areas, it is a great time for law firms to use that capacity on knowledge management activities.
- Focus on expanding the use of existing systems instead of going out and purchasing something new.