We are in the beginning stages of upgrading our intranet platform from an older version of SharePoint to the new version with blogs, wikis and other Enterprise 2.0 technologies. I thought the 23 things program would be interesting to try out with our Knowledge Management team here at the firm. That way we could try out these technologies and in the process look for ways to utilize them on our intranet.
After looking at the list of 23 things, I thought it need to be revised to better focus on Enterprise 2.0 rather than Web 2.0.
My first step was to set up a wiki using an external vendor. I chose PBWiki. It was free and had a lot of features. Plus, I was familiar with PBWiki because I had already been using a PBWiki that a colleague set up to plan an event.
I also created a del.icio.us account for the KM Team.
On the frontpage of the wiki. I laid out a list of some our KM projects and a list naming each member of the KM Team.
I created a new wiki page with the steps below.
Wikis
1. Read the wiki's introductory materials on the Help page and learn the basics on how to use a wiki.
2. Create your wiki page from the text on the FrontPage and add information to your wiki page.
3. Update one of the project pages on the wiki or add a new wiki page for a project not on the site.
4. Add a link to a document from our document management system on your wiki page and describe what the document is about.
RSS Feeds
5. Sign up for Google Reader (or another feedreader if you have a preference. I use bloglines on the web and Attensa in Outlook)
6. Add the RSS feed from this wiki as one of your feeds. (The feed is on the bottom right corner of the page.)
7. Subscribe to each of the blogs on the KM Learning page in your feed reader.
8. Check your feedreader for new items at least once a day.
9. Add an RSS feed from your online newsource of choice. (Boston.com and WSJ.com each have an extensive list of RSS feeds.)
Blogs
10. Setup a blog on blogger.com. You can keep it private (there is setting for that.) If it is private, add each member of the KM team as a reader.
11. Add a link to your blog on your wiki page.
12. Subscribe to the RSS feed from your blog.
13. Subscribe to the RSS feed from each of the KM team member's blogs
14. Write a post on your blog.
15. Clip a news article using the "Send to Blogger" button on the Google toolbar.
16. Write at least one post or clip one article each day for five days.
17. Write at least one comment each of the KM team blogs.
Tagging
18. Set up an account on del.icio.us.
19. Install the del.icio.us toolbar buttons.
20. Tag some websites in del.icio.us.
21. Add the KM Team Account to your network
22. Share some tags with KM Team Account.
Social Software
23. Set up an account on LinkedIn.
24. Fill in as much profile information as you are comfortable with adding.
25. Add each of the KM Team Members as a connection.
26. Search for other contacts in LinkedIn and add connections.
27. If you use a web email system, check to see if any of those contacts are in LinkedIn.
Doug, a great approach! I really hope it works. There will obviously be those less inclined to do this, and that's okay - they're the users rather than the contributors.
ReplyDeleteI blogged a while back on the 23 Things - http://www.acidlabs.org/2007/05/30/23-not-a-lonely-number-when-it-comes-to-social-computing/ - and I think it (or a reevant adaptation as you've done) is a fine way to introduce Enterprise 2.0 to an organisation.
If only some of my government clients were so open.
Doug,
ReplyDeletePBWiki is great. I've looked at the wiki providers out there, and until JotSpot goes live again, there's nothing better at that price-point (a level below Enterprise-class solutions like Clearspace by Jive).
I think you can tie some of the pieces of this process together even more seamlessly -- since you already use Attensa for Outlook, you are on to a great start. Have you noticed that it can synchronize with your del.icio.us account? You can tag posts directly from within the RSS reader.
It also synchronizes across Outlook, the web, and your mobile phone, so there is no need to use an assortment of feed readers. This should make the learning curve easier. And, there is also an RSS server component, so you can administer feeds for other users who are newer and need more help getting up and running: http://www.attensa.com/products/server/
Good luck with it,
Paul and the Attensa team