Email is not going away. We need to find a way to better integrate email into law firm knowledge management 2.0. The issue is what to do with email. We get lots of it. It lies unshared in our inbox.
One of my goals of law firm knowledge management 2.0 is to reduce the amount of internal email traffic. Another is get that email into a shared and searchable repository.
Are there technology fixes and ways to match the process? One example is that I can publish a post to this blog through email.
The real step is to get lawyers to recognize that there are ways to communicate other than email. Ten years ago, many lawyers thought email was just a passing technology fad. It took a long time to get to this place where email is ubiquitous. It will take a long time to adopt other methods.
The first step is acknowledging the problem.