Saturday, February 16, 2008

Knowledge Management with Folksonomies and Tagging

Although tagging and the folksonomy the tags create have interested me, I have a hard time figuring out how they would work inside a law firm.

Sure it would be great to allow users to add tags to pages on our intranet or other web-based applications. It would also be valuable to compile tags for external websites that would be useful to the practice.

But the vast majority of our knowledge artifacts are documents in our Interwoven Worksite document management system. Interwoven does not have a way to tag. If I can't tag my documents, then I might as well not have enterprise tags at all.

Sure, you can add comments and profile fields to the document in Interwoven. But that is not the same thing. Since you can only have one profile, you can only have one tag set per document. You also do not get the attribution. If I do not know who made the tag, I am less likely to rely on it. The tag has much more value when you know who made it.

Collecting and displaying tags by person then turns the tags into a person's expertise and areas of interest. If you look at my tags you can see what I found interesting. My tags are in the lower right corner of the website.

One of the interesting tools that Vivisimo has apparently packaged with the new release of its Velocity search tool is the ability to tag documents in Worksite. Actually, it should give you the ability to tag any knowledge artifact in any system you connect to the Vivisimo enterprise search tool.

The tagging in Vivisimo gives you ability to enhance the findability of the knowledge artifacts inside the law firm and find out more about the people inside the law firm.

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