Monday, April 14, 2008

Readings on “Knowledge Management 2.0 - Reality or Hype?”

As part of the Boston KM Forum Symposium on Knowledge Management 2.0, Lynda Moulton put together a list of additional resources for reading on the subject:

Half-Baked or Mashed: Is Mixing Enterprise IT And The Internet A Recipe For Disaster?
Andy Dornan.
Information Week 09/10/2007
Enterprise mashup tools are the long tail of SOA, letting ordinary employees build applications that aren’t on IT’s radar screen. But what about the risks?” A good summary of Mashups and issues related to the technologies involved.
World 2.0.
David Gurteen
The Gurteen Knowledge Website
“Most of us understand what Web 2.0 is all about as we move from a read-only web to a read-write or participatory web. And we are starting to come to grips with so called Enterprise 2.0 where the concept and technologies and social tools of Web 2.0 are moving from the open web into organizations.”
Academics butt heads over enterprise 2.0.
Chris Kanaracus.
InfoWorld (IDG News Service)
“Scholars from Harvard and Babson business schools spar over question of use of social networking and other Web 2.0 technologies in business environment.” Debate between Andrew McAfee of HBS and Tom Davenport of Babson on the spill-over and influence of Web 2.0 social tools into the enterprise to form a new paradigm, Enterprise 2.0.
Consumer Technology Poll: CIOs Still Fear Web 2.0 for the Enterprise
C. G. Lynch
CIO Magazine
“From blogs to wikis to hosted e-mail from Google, CIOs, on the whole, value command and control over user empowerment.” “The majority of CIOs didn’t seem enamored with Web 2.0 technologies such as blogs, wikis, RSS and social networks, either. Only 30 percent of IT decision makers said they offered wikis as a corporate application. A mere 23 percent offered blogs, while18 percent utilized RSS. Only 10 percent of respondents brought social networks into the enterprise.”
The Hype is Real; Social Media Invades the Inc. 500.
Eric Mattson, Nora Ganim Barnes, Ph.D.
The University of Massachusetts Dartmouth's Center for Marketing Research conducted a nationwide telephone survey of those companies named by Inc. Magazine to the Inc. 500 list for 2006 under the direction of blog researchers Eric Mattson and Nora Ganim Barnes. All interviews took place in November and December of 2006.
Andrew McAfee/Tom Davenport Discussion [on Enterprise 2.0]
Jim McGee
Commentary on the Webinar debate between McAfee and Davenport,
Knowledge Management Revitalized; KM in a Web 2.0 World
Mike Murphy
There are several factors contributing to the revitalized interest in KM, or KM 2.0. It is important to remember that Internet, HTML or audio/video content weren’t part of the equation when KM first entered the discussion - people were just getting comfortable with a relational database management system (RDBMS) and records-oriented content. It therefore wasn't obvious why you needed another content storage system. With the arrival of the Internet and its evolution leading up to today, unstructured data exists easily in so many forms that cannot be accommodated in an RDBMS.
Common Pitfalls of Building Social Web; Applications and How to
Avoid Them, Part II
Joshua Porter
User Interface Engineering

Web 2.0 pressures IT, shows benefits.
Robert Smallwood
“Business today relies heavily on e-mail. Maybe too much so...So why haven.t KM and
collaboration tools that can organize and leverage this content caught on like wildfire?”
“A new report by Forrester, “Web 2.0 Social Computing Dresses Up for Business,” supports the contention that although corporate IT departments have seen the benefits of Web 2.0 technologies, the vast majority have made limited investments in a formal implementation of them.” “The combination of the volume of e-mail and lack of user friendliness of collaboration tools has created an opportunity for a new wave of smaller, lighter and less expensive tools that leverage Web 2.0 technologies but are less obtrusive and demanding of users.”
Open-Door Policy, a Special Report.
Jimmy Wales.
But the great lesson of the Web 2.0 era is that to control quality, you don’t lock things down; you open them up....Leave your doors unlocked and your windows open’ and creeps will sometimes come in. But the way to chase them out before they cause harm is to have plenty of friendly neighbors who are looking after your interests, which turn out to be remarkably similar to theirs.
The 2.0 agenda: Get ready for transparency and collaboration.
Steve Wylie
Information Week
Describes Andrew McAfee’s six key attributes of Enterprise 2.0, which he shortens to SLATES: Search, Links, Authoring, Tags, Extensions, and Signals.

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