I figured I would add to the discussion by posting our current working definition of Knowledge Management at The Firm:
The purpose of the Knowledge Management Team is to promote and support within the firm:
- Collaboration, both within and among groups,
- Efficiency in producing high-quality work quickly, and
- Putting the firm's experience and expertise at your fingertips.
- Creating ways to capture and organize internal information about our work.
- Creating ways to find internal experience, prior work product and administrative information.
- Communicating the existence of these tools and practices to the firm.
- Teaching the firm how to use these tools and practices.
- Being the firm’s go-to experts in finding internal experience, prior work product and administrative information
- Partnering with the IT Department to bring the view of experienced legal workers to technology selection, implementation and training.
- Collaborating with the Practice Areas, which are the firm’s most important knowledge management platforms.
- Collaborating with other firm support functions, especially Research & Library Services, Marketing, Training and Financial Reporting, to create efficiencies and profit from common interests.