Matthew Brown, Principal Analyst and Research Director at Forrester Research presented on Enterprise Search strategies in a Webinar sponsored by KM World and
Vivisimo.
User behavior is driven by consumer experiences
- Simple queries
- Illusion of comprehensiveness
Enterprise search technologies are very different
- Connectivity to specific repositories
- Business content lacks context, text, and links
And requirements are not the same
- Security really matters, often mandated by law
- Application, and worker context is king
This was just a snapshot of his more complete coverage in Matt's foir purchase report:
How To Be A Hero: Develop An Enterprise Search Strategy
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