I was particularly interested in the response of the class to whether blogs could be a useful KM tool:
- "Blogs are just another technology."
- "Blogs need to be implemented as a part of a larger system where "knowledge" is a primary component."
- "The inherent disorder of blogs could be a detriment to considering them a part of a KM strategy."
Blogs are just another technology. The blogging software is mostly doing just what Frontpage (or your webpage editor of choice) did. But the blogging software is much easier to use. I am just using a web browser with the simple controls supplied by Blogger. Simplicity removes a barrier to use and deployment.
Knowledge is always a primary component to a blog. You blog about what you know or what you find. Blogs on the internet are all over the place on topic and value. Inside an enterprise a person's blog should be focused around their work. Therefore the blog inside the enterprise would be capturing the blogger's knowledge about their role in the enterprise. Ross Mayfield just posted a story on a weird internal blog.
I do not agree with disorder position for two reasons. One, I think there will be few blogs inside the enterprise. With few, it is harder to have disorder. Second, the information gathered in a blog is typically already disorganized somewhere else or is just in the blogger's head. A blog allows information to be gathered and therefore creates some order. Inside the enterprise, the personal knowledge management inherent in a blog is made available across the enterprise and therefore becomes knowledge management for the enterprise.